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IGS HOTEL
offers many special and unique features which make it the leading product that
it is. Some of these features are described under their headings below.
Of course, IGS HOTEL provides
all the standard functionality you would expect of a leading hotel management
system which includes: Availability, Reservations, Agent and Head Office Room
Allocations, Group Bookings, Check-in, Check-out, Arrival reports, Cashiering,
Deposit handling, Housekeeping, Revenue reports, Business Forecasts, Guest History,
etc. We would be delighted to give you a demonstration or refer you to the IGS
customers in your locality.
- FAST AND EASY TO USE
From a system point of view nothing is more important to the quality of direct
customer service (reservations, check-in/out etc.) than speed and accuracy of
response. IGS HOTEL challenges all other hotel systems in speed and in ease of
use.
- FLEXIBLE RESERVATION
AND ENQUIRY PROCEDURE
As much or as little information that any enquirer offers can be entered in whatever
order it is given. As soon as the name is entered, be it a previous guest or enquirer,
a corporate contact or travel agent, a search will rapidly present their details
including e.g. negotiated rates and preferred room numbers. The speed of this
name search is of critical importance if it is to be effective - firstly as an
aid to prompt customer service and recognition and secondly to ensure the growth
of a 'clean' accurate database without record duplication. IGS HOTEL fulfils these
criteria.
- AUTOMATIC ADDRESS GENERATOR
For any UK enquirer, simply enter their postcode for their address to be quickly
and accurately completed in front of your eyes and a marketing record automatically
created. The benefits are faster customer service, accurate information and reduced
mailing costs. (No special hardware, only a standard PC is required).
- PRODUCTION OF CUSTOMISED
LETTERS
Standard letters merged with unlimited individual details for brochure enqulrles,
confirmations and marketing mailshots etc. can be produced very simply with the
integrated Letter Writer.
- ON-SCREEN ROOM CHART
The Room Chart provides availability and occupancy information in a familiar format
for those transferring from a manual front office system. IGS HOTEL is designed
to be as friendly and familiar to the first-time computer user as possible, which
also makes re-training for experienced users relatively quick and easy.
- TELEPHONE CALL LOGGING
A detailed log of all calls made is provided by name or extension number and the
hotel charges automatically posted to the customer's bill. This direct ICS/PABXlink
gives the functionality without the cost of third party interfacing systems.
- SOPHISTICATED MARKETING
The Guest History and Marketing Database automatically collects information such
as customer interests, stay history and spend analysis. Also, an unlimited number
of user defined marketing fields, free format notes and company hierarchies can
be built up over time. This makes targeted mailing and identification of potential
customers for specific events or occasions very simple.
- BUSINESS SOURCES AND
PROMOTIONS
This allows you to identify the source of business on each reservation from a
window of options. The list of options can be varied as required to include for
example, a recent mailshot or advertisement. Income and response can then be monitored
against cost for each source of business that you define and the successful sources
easily identified by actual margin achieved.
- CONFERENCE DIARY
This shows conference and banqueting room availability together with bedroom availability
enabling instant response to residential function enquiries. Benefits include
utilisation of a common Guest History and Marketing database with front office,
up-to-date availability at all terminals, central billing, revenue and management
reporting and production of function sheets.
- ACCOUNTS
The majority of data transfer to accounts is usually between the front office
and the Sales Ledger which are totally integrated with IGS HOTEL. IGS can also
provide Purchase Ledger, Nominal Ledger, Payroll, etc, or operate in conjunction
with your preferred back office accounting system.
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